Tel: +44 (0)17687 72258 |

COVID-19 - Your safety and wellbeing is our highest priority. Find out more

Home > Booking Terms > Brackenrigg House Booking Terms

Brackenrigg House
Booking Terms

These terms and conditions apply to all bookings made to stay at Brackenrigg House, whether made via our website, by email or over the telephone. They contain important information about your stay and we kindly ask that you read these carefully. If there is anything you would like to discuss regarding your booking or these terms and conditions, please don’t hesitate to contact us.

Who Are We

Brackenrigg House is owned by Judy Sutcliffe at Brackenrigg, Naddle Keswick CA12 4TF.

How To Contact Us

You can contact us by completing the form on the ‘Contact’ page of our website, by telephoning 017687 72258 or emailing

Prices & Payment

The price payable is for your chosen accommodation for the number of nights stated in your confirmation letter. The price includes central heating, electricity, bedding linen, towels and tea towels. We require a non-refundable deposit of 1/3 of the price to secure your booking, and the balance 6 weeks before your arrival. We reserve the right to rebook the property if payment is not made on time, the deposit paid will be forfeit. We take payment by cheque, debit or credit card. Your booking is completed when we acknowledge receipt of your booking request and deposit. Prior to this the booking will be regarded as provisional. Provisional bookings are held for a maximum of 24 hours only.

Housekeeping, Breakages & Damages

The accommodation must be left in a clean and tidy condition. We reserve the right to charge you if in our opinion the accommodation needs additional cleaning than would otherwise by reasonably expected. We are sure that you will take care whilst you stay with us, and we acknowledge that accidents sometimes happen. All damage, loss or breakages must be notified to us immediately. We reserve the right to charge for damage, loss or breakages which we consider to be deliberately or recklessly caused. If the damage is discovered after you depart, you will be notified as soon as practicable. We require a Housekeeping bond of £200. This is held against loss, damage, breakages or excessive cleaning being required. If these occur a deduction of up to 100% will be made, and further charges may also be due, otherwise the bond will be returned.

Occupancy & Unauthorised Additional Guests

Your house will be ready at 5pm; please let us know if you expect to arrive much later. There is plenty of parking. We ask you to vacate your house by 9am on the day of departure. Children under 18yrs must be accompanied by an adult. The stated number of people for the house cannot be exceeded. Brackenrigg, its cottages and grounds are for the exclusive use of paying guests only. Please note you are not entitled to invite non-paying guests onto the premises without prior permission. We reserve the right to ask you and your guests to leave, without notice, if these terms are breached, and you will be charged further sums commensurate with the additional number of guests, inconvenience, damage, breakages, and additional cleaning caused. These terms are to discourage use of Brackenrigg House, or the grounds at Brackenrigg as an unauthorised party venue, and will be strictly enforced. (they are not intended to prevent you inviting the occasional additional 1-2 people to have tea with you!)

Coronavirus update: your check in times may vary to allow deep cleaning of the property between lets, please refer to your booking confirmation for details.

Smoking & Pets

We have a no smoking policy in all our cottages. We are sorry, but we cannot accept pets. We reserve the right to ask you to leave immediately if you breach these policies. Whether or not you are asked to leave, we reserve the right to charge you further sums if we are unable to re-let the accommodation whilst it is fully aired.

Noise and Nuisance

You must not cause a nuisance or disturbance to neighbouring accommodation or behave in an unreasonable way. The playing of music or any noise which is clearly audible in nearby accommodation is not permitted after 11pm. Breach of this policy will render you to further charges. Alternatively, we reserve the right to ask you to leave immediately.

Symptoms of Coronavirus or request by UK authorities to self isolate

If you, or members of your group, develop symptoms or are asked to self-isolate whilst staying on our premises, you will be required to vacate immediately, and return to your permanent address as soon as possible, adhering to government guidance at all times. You will not receive a refund of any monies.

Cancellation By You

If you cancel more than 6 weeks before your arrival you will lose your deposit, but will not be charged for the remainder of your booking. If you cancel within 6 weeks of your arrival we reserve the right to require payment of your balance, and/or retain the full balance of the whole of your booking, less any costs saved by us a result of your cancellation (for example if we are able to re-let your accommodation). Cancelled bookings will be charged a cancellation fee of £50. Cancellations must be confirmed in writing. We suggest you take out a travel insurance, which provides cancellation cover.

Cornonavirus: YOU must inform us as soon as a change in your regional, local or UK wide government regulations prevents you from being able to travel to or stay overnight in Cumbria. This will allow us to discuss with you the changes. Our aim is to work with our guests to find solutions acceptable to both you and to us. If you have informed us of the change in good time, you may, at our absolute discretion, be offered one of the following options;

  1. if  UK government regulations only allow you stay as a smaller group than the one you have booked for eg due to the rule of 6, or rule of single household + support bubble etc, we will offer you a reduced occupancy discount;
  2. if UK government regulations do not allow any of the members of your group to travel due to lockdown or restrictions, you may be offered an alternative date, you will be refunded any difference between the cost of the alternative dates, and your original dates. 
  3. if we are unable to offer you an alternative date within a reasonable timescale, as deemed by us, you may be offered a refund, less a cancellation fee of £50. 

Cancellation by Us

If in the unlikely event we are forced to cancel your booking we will attempt to offer you alternative accommodation. If this is not available (or acceptable to you) then we will refund all monies already paid by you and confirm that you are not liable for any further payments to us. In any circumstances where you are proved entitled to compensation, the limit of our liability to you arising from breach of contract is to a maximum of 1.25 times the cost if your booking. If suitable accommodation is available, then this will not be regarded as breach of contract on our part, and no compensation is payable. If alternative accommodation is normally offered at a lower rate, you will be refunded the difference, if it is offered at a higher rate, you will not be charged the difference.

Coronavirus: if WE are required to close Brackenrigg House due to UK government national restrictions on travel, overnight stays, or other ‘lockdown’ measures directly affecting Brackenrigg House or if a specific outbreak of Coronavirus forces closure of Brackenrigg House for deep cleaning you will be offered a full refund or opportunity to transfer your booking to a different date.

Our Liability

We do not accept any liability for damage to your property or injury to you (or members of your party) whilst on our premises unless caused by the negligence of us, or our employees.

Coronavirus update: We do not accept liability to you or members of your group in the event of you contracting coronavirus whilst on our premises unless this is caused by the negligence of us, or our employees.

Last Updated 06/01/2021